FAQ
1. Are your products 100% made in Italy?
- Yes! We mix, pour and formulate in our studio, this is why our candles are made in small batches. Our vessels are hand made in Italy and our beeswax is also Italian sourced.
2. What ingredients are used in your candles?
- Our candles are made with high-quality, natural ingredients including soy and organic beeswax. We ensure all our products are free from harmful chemicals and toxins.
3. Are your candles eco-friendly?
- Yes, our candles are eco-friendly. We use sustainable, renewable materials such as soy and organic beeswax and natural wicks. Our packaging is also recyclable and we strive to minimize our environmental footprint in all aspects of our production process.
4. How do I know which scent to choose?
- We offer detailed descriptions of each scent on our product pages, including the primary fragrance notes and the overall scent profile. If you're unsure, you can start with one of our Sample Sets, which includes smaller sizes of multiple scents to help you find your favorite.
5. How long do your candles burn?
- Our candles burn for approximately 60 hours.
6. How do I properly care for my candle to ensure the best performance?
- For guidance on how to properly care for your candle please refer to our Candle Care Guide.
7. Can I buy your candles in bulk or wholesale?
- Yes, we offer bulk and wholesale purchasing options. If you're interested in buying our candles in larger quantities for an event or for resale, please contact us HERE for pricing and more information or via email at info@phoehn.com.
8. What are the shipping costs and do you ship internationally?
- Yes, we ship internationally and we offer FREE worldwide shipping!